Zoom מציגה לראשונה יכולות סוכני בינה מלאכותית חדשות עבור Zoom AI Companion

* Zoom AI Companion מביא יכולות סוכני בינה מלאכותית לכל פלטפורמת Zoom, תוך שימוש בחשיבה ובזיכרון כדי לבצע פעולות ולתאם ביצוע משימות, שירות עצמי באמצעות שיחה, יצירת סוכן מותאם ועוד

*יותר מ -45 חידושים הוכרזו, כולל שיפורי בינה מלאכותית עבור פגישות זום, Zoom Phone, Zoom Team Chat, Zoom Docs ו- Zoom Contact Center, עוזרים למשתמשים להספיק יותר, לעשות את עבודתם על הצד הטוב ביותר ולחזק קשרים

*חידושים חדשים בחוויית הלקוח של זום (CX) כוללים שיפורים מהדור הבא בצ'אט הסוכן הווירטואלי של זום והצגת סוכן וירטואלי לקול, יכולות ניתוב כוונות AI וניהול איכות מתקדם

אורלנדו, פלורידה, 17 במרץ 2025 (GLOBE NEWSWIRE) –

Zoom Communications, Inc. (נאסד"ק: ZM) חשפה היום תכונות סוכני בינה מלאכותית עם AI Companion, יכולות חדשות של Zoom AI Companion ועדכוני בינה מלאכותית ברחבי הפלטפורמה שלה, כולל Zoom Meetings , Zoom Team Chat, Zoom Phone, Zoom Whiteboard, Zoom Contact Center, פתרונות בתעשייה ועוד.

Zoom debuts new agentic AI skills and agents for Zoom AI Companion

• Zoom AI Companion expands agentic skills acrossthe entire Zoom platform, using reasoning and memory to take action andorchestrate task execution, conversational self-service, custom agentcreation, and more
• More than 45 new innovations announced, includingAI enhancements for Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs, andZoom Contact Center, help users get more done, do their best work, andstrengthen relationships
• New Zoom customer experience (CX) innovationsinclude next-generation enhancements to Zoom Virtual Agent chat and theintroduction of Virtual Agent for voice, AI intent routing capabilities,and Advanced Quality Management

ORLANDO, Fla., March 17, 2025 (GLOBE NEWSWIRE) –

Today Zoom Communications, Inc. (NASDAQ: ZM) unveiled agentic AI Companion capabilities, new Zoom AI Companion skills, and AI updates across its platform, including Zoom Meetings, Zoom Team Chat, Zoom Docs, Zoom Phone, Zoom Whiteboard, Zoom Contact Center, industry solutions, and more.

“AI Companion is evolving from a personal assistant to being truly agentic, which signals a major leap forward in how AI can enhance productivity and collaboration at work,” said Smita Hashim, chief product officer at Zoom. “We’re delivering value for our customers through AI agents and agentic skills that solve real customer problems, helping them connect, collaborate, and get more done, all within the Zoom platform our users trust and love.”

“We’ve been using Zoom AI Companion since it became available, and I’ve seen firsthand how it has transformed our academic and administrative operations,” said Steven Carroll, chief information officer at Saint Leo University. “This technology isn’t just about efficiency; it allows our employees to spend less time on manual tasks and more time on meaningful collaboration, and focus on what matters most: supporting our students’ educational journey.”

AI Companion takes action with AI skills and agents

Zoom is elevating AI Companion across its entire platform through AI agentic skills, agents, and models to deliver high-quality results, help users improve productivity, and strengthen relationships.

• AI Companion will help users get more done byexecuting on their behalf and managing multi-step actions with theknowledge of which agents and skills to tap into using reasoning and memory tomake decisions, solve complex problems, and learn over time, alongwith task action and orchestration toexecute and complete tasks.
• Additional new agentic skills include calendar management tohelp schedule meetings and find a time that works for everyone, clipgeneration for fast clip creation, writing assistance foradvanced document creation, and more.
• AI Companion will also extend to specializedagents that power Zoom Business Services. For customer self-service, ZoomVirtual Agent leverages memory and reasoning skills to deliver empatheticand contextual conversations and task action to resolve complex issuesfrom start to finish. With AI Studio, users can effortlessly create anddeploy customizable virtual agents (available in beta later this spring).Zoom Revenue Accelerator users will also be able to benefit from aspecialized agent for sales in the coming months to help increase revenuethrough automated insights, personalized outreach and enhancedprospecting.
• Coming soon, with Zoom’s open platform, userswill be able to interact with third-party agents such asServiceNow AI Agents and create their own custom agents withspecific skill sets to address unique needs, such as streamlining salesRFPs or IT and HR service requests. AI Companion will know when to workwith third-party and custom agents to take action and complete tasks.

Custom AI Companion add-on will allow organizations to customize AI Companion with AI Studio by tailoring it to address their unique needs and drive efficiency.

• Organizations will be able to create custommeeting templates and custom dictionaries withvocabulary unique to their business or industry, incorporate informationfrom their own data sources, including compatible third-partyapplications, and use AI Studio to expand AI Companion’s knowledge andskills to help drive decisions and actions and complete tasks.
• Users will have access to a digital personalAI coach and custom meeting summary templates thatwill allow users to structure meeting summaries for specific industryverticals or use cases, such as one-on-one meetings, customer intake, orbrainstorming meetings.
• Users will also have access to CustomAvatars for Zoom Clips to help scale video clip creation andavoid multiple takes by using a personalized AI-generated avatar to createclips with a user-provided script. Custom Avatars will be included in theCustom AI Companion add-on and will also be available for purchaseseparately.
• The Custom AI Companion add-on is expected to beavailable for purchase in April for $12 per user per month (personal coachis expected to be available in June).

As part of Zoom’s federated approach to AI, the Custom AI Companion add-on will incorporate Small Language Models (SLMs) alongside Zoom’s third-party LLMs to deliver industry-leading performance and cost-effectiveness for modern businesses. Zoom’s new SLMs are trained with extensive multilingual data, optimized for specific tasks to perform complex actions, and well-positioned to facilitate multi-agent collaboration.

Get more done with AI Companion

With new agentic skills, AI Companion can help users get more done, identify and execute tasks, manage meetings, and more. AI Companion’s agentic skills work across the platform to help reduce manual work so users can focus on what matters most.

• Zoom Tasks with AI Companion will help users surface, complete, and managetasks across Zoom Workplace by automatically detecting action items inmeeting summaries, chats, and emails, and completing tasks like schedulingfollow-up meetings or generating documents from meetings. Tasks will beavailable in a new tab within Zoom Workplace and can be embedded into a ZoomDoc, creating a central repository to track personal, team, and projecttasks from creation to completion. Zoom Tasks is expected to launch at theend of March.
• Meeting agendas with AI Companion, expected to launch in May, will help usersstay organized by using templates or recent agendas to provide recommendedcontent. Hosts will be able to add an agenda timer to sections to keepmeetings on track and receive AI-generated live notes during the meeting.After the meeting, hosts will be able to easily share the summary andaction items.
• Live notes for Meetings and Phone, expected to launch in May, will providereal-time summaries during a meeting or phone call to help users catch upquickly, stay on track, focus on real-time topics connected to the agenda,and track updates live.
• AI Companion for Zoom Phone can now generate voicemail summaries andsupport the Zoom for Microsoft Teams app. Zoom Phone callswithin Microsoft Teams can generate AI Companion call summaries, andprioritize and extract tasks from voicemails.
• A new voice recorder on the ZoomWorkplace mobile app, expected to launch in late March, will transcribe,summarize, and capture action items with AI Companion and createhigh-quality recordings for in-person conversations, so users can connectwithout taking notes.
• AI Companion for Workspace Reservation will show in-office workers when colleagues areexpected to be in the office, recommend which days to go into the officebased on scheduled meetings and their teammates’ scheduled in-office days,and have AI Companion proactively book a desk or a Zoom Room for them.These updates are expected to launch in May.

AI Companion helps users do their best work and get better results

Zoom Docs helps workers create high-quality content more efficiently by providing AI Companion writing assistance, as well as internal and external information search capabilities to help maximize productivity and streamline workflows.

• Zoom Docs will have enhanced AI Companioncapabilities with advanced references and queries thatwill be able to help a user create a writing plan based on the context,search internal and external information for references, and aggregatethem into a high-quality business document based on user instructions.Advanced references and queries are expected to launch in June.
• Users can prompt AI Companion to automaticallycreate data tables, including from meeting summaries, so thatcontent may be more easily digested and organized in a table format. AICompanion will be able to automatically label the columns so users canquickly see highlights and automate information like categorization andsummarization for each record. This feature is expected to be available inJuly.

Zoom also announced Zoom Drive, a central repository for meeting and productivity assets such as Zoom Docs, that will make it easier to find and access assets across Zoom Workplace. Zoom Drive is expected to launch in May.

Zoom AI Companion continues to be included at no additional cost for customers with the paid services in their Zoom user accounts. Specialized AI Companion capabilities, custom agent configurations, and third-party agents may cost an additional fee or be subject to separate pricing.

Visit the Zoom newsroom for more information on Zoom’s approach to agentic AI and Zoom Workplace enhancements.

Strengthen relationships with Zoom Business Services

The Zoom Business Services suite for marketing, customer care, and sales includes AI-first solutions that are tightly integrated with Zoom Workplace and designed to help customer-facing employees strengthen customer relationships and improve customer experiences.

Zoom Customer Experience (CX)

Zoom is bringing agentic skills to Zoom Contact Center with specialized AI agents to help revolutionize customer experiences, empower customer service agents, and enhance self-service interactions while maintaining the importance of human connections.

• New generative AI advancements with agentic AIskills will introduce the next evolution of self-service. ZoomVirtual Agent will offer more natural language skills, handlecomplex queries, and execute tasks on behalf of customers. To extend thesecapabilities, Zoom Virtual Agent will be available for voice and chatchannels (planned for qualified customer beta later this spring), offeringa seamless, always-on experience.
• AI-intent routing (expected to launch at the end of March), willintelligently route customers to the best-suited agent based on real-timeintent detection.
• With Advanced Quality Management, contactcenter teams will have access to Auto Quality Management,which will use AI to automatically score up to 100% of customerinteractions, and Ask Quality Management, which will deliver aconversational interface for supervisors to directly query transcripts anduncover valuable insights. Advanced Quality Management is expected tolaunch in May.

Visit the Zoom newsroom for an in-depth look at Zoom Business Services enhancements, including updates for Zoom Revenue Accelerator and Zoom Events.

Zoom delivers powerful industry-specific solutions

• Zoom Workplace for Frontline, expected to launch in April, is a purpose-built,AI Companion-based, mobile solution that gives frontline workers theon-shift communications and work management tools needed to be moreconnected and efficient in their daily tasks.
• Zoom Workplace for Clinicians,expected to launch at the end of March, is designed to streamline clinicalworkflows. It enables doctors, nurses, and practitioners to dedicate moretime to patient care and engagement rather than spending valuable time ondocumentation and administrative tasks. Zoom Workplace for Clinicians willbe able to automatically generate clinical notes in the office or avirtual Zoom telehealth appointment so that physicians can focus on whatmatters most: their patients.
• Zoom Workplace for Education will provide AI Companion-generated lecturesummaries with supporting material that teachers can use to generate assignmentsand students can use to create study materials (expected to be availablein May). Later this year, a live notes feature will enable students to addcomments, reactions, and highlights to the live transcripts to engage withlecture content during and post class to further learning.
• The Zoom hardware certification program is expanding solutions to support industryverticals beginning in April:
  • For education customers, Zoom will add selectdocument cameras, which are intended to capture documents or objects on atable that can be shared in a Zoom virtual meeting or class, to itscertified hardware portfolio.
  • For healthcare customers, Zoom will certifyselect cameras for use in patient rooms, enabling remote observation ofpatients.

Some features and products may not be available for all regions and industry verticals.

About Zoom

Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.

Zoom Public Relations
Lacretia Nichols
[email protected]

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