זום מרחיבה את פלטפורמת הבינה המלאכותית הסוכנית הארגונית כדי לתאם תהליכי עבודה בשיתוף פעולה וחוויית לקוח

• חידושים חדשים כוללים הרחבת AI Companion 3.0 באופן נרחב יותר על פני פלטפורמת Zoom והכנסת סוכני בינה מלאכותית מותאמים אישית לניהול זרימות עבודה בזום ובמערכות צד שלישי

• מערכת הפעולה של Zoom מובילה את השיחה לסיומה בעזרת זרימות עבודה חדשות של סוכנים ותכונות בינה מלאכותית של חוויית לקוח (CX) במגוון מוצרי Zoom Workplace, טלפון ומוצרי CX

לאס וגאס, 10 במרץ 2026 (GLOBE NEWSWIRE) –

חברת Zoom Communications, Inc. (נאסד"ק: ZM) הכריזה היום על הרחבת פלטפורמת הבינה המלאכותית הארגונית שלה, והציגה יכולות חדשות של ניהול תהליכי עבודה ב- Zoom Workplace, Zoom Phone ו-Zoom CX. העדכונים מרחיבים את מערכת הפעולה של Zoom לעבודה מודרנית, ומאפשרים לארגונים להפוך משימות לאוטומטיות, להפעיל זרימות עבודה חוצות מערכות ולהפוך פגישות, שיחות ואינטראקציות עם לקוחות לתוצאות עסקיות מושלמות.

Zoom expands enterprise agentic AI platform to orchestrate workflows across collaboration and customer experience

• New innovations include expanding AI Companion3.0 more broadly across the Zoom platform and introducing custom AI agentsto orchestrate workflows in Zoom and third-party systems
• Zoom’s system of action drives conversation tocompletion with new agentic workflows and CX AI features across ZoomWorkplace, Phone, and CX products

LAS VEGAS, March 10, 2026 (GLOBE NEWSWIRE) –

Zoom Communications, Inc. (NASDAQ: ZM) today announced the expansion of its enterprise agentic AI platform, introducing new workflow orchestration capabilities across Zoom Workplace, Zoom Phone, and Zoom CX. The updates extend Zoom’s system of action for modern work, enabling organizations to automate tasks, trigger cross-system workflows, and turn meetings, calls, and customer interactions into completed business outcomes.

As enterprises scale artificial intelligence initiatives, many remain limited to AI assistants that summarize conversations but rely on manual follow-through across disconnected systems. Moreover, while collaboration tools capture dialogue and systems of record store data, execution often remains fragmented. Zoom’s agentic AI platform is designed to close this gap by embedding workflow automation directly into meetings, calls, chat, and contact center interactions so conversations automatically trigger action across enterprise systems.

“The next phase of enterprise AI will be defined by the ability to move from conversation to action,” said Velchamy Sankarlingam, president of Product & Engineering at Zoom. “Zoom’s agentic AI platform is designed to orchestrate action across systems, turning every meeting, call, and customer interaction into a trigger for workflow automation.”

Zoom enterprise agentic AI 3.0 platform: Key enhancements

The enhancements announced today include:

• Custom and prebuilt AI agents with no-codeorchestration
• New third-party integrations for AI Companion,including 10 secure enterprise search connectors
• New AI-first canvases (Zoom AI Docs, AI Sheets,and AI Slides)
• Zoom Phone Mobile
• SMS for Zoom Virtual Agent AI Receptionist
• AI Expert Assist 3.0 for Zoom Contact Center
• Natural-language customer workflow orchestration
• Meeting security enhancements

AI Companion: Premium AI built for businesses

The Zoom AI Companion offering is significantly expanding, with AI Companion 3.0 rolling out across the Zoom Workplace app, Zoom Business Services, and Workvivo, to accelerate conversation-to-completion workflows via the 3.0 AI tech stack. Previously available only in a web browser, this powerful upgrade leverages Zoom’s expanded federated AI platform to securely connect conversations, enterprise data, and apps, and drive meaningful outcomes for organizations. The platform’s success is highlighted by the rapid growth of AI Companion Monthly Active Users, having more than tripled year-over-year in Q4 FY26.

Zoom also introduced new capabilities for its Custom AI Companion add-on, empowering organizations to build custom AI agents that act on their behalf — streamlining activities that include retrieving insights, automating tasks, and orchestrating workflows across third-party systems such as Salesforce, Slack, and ServiceNow. New Custom AI Companion capabilities include:

• Build custom agents and workflows: Organizations can save time on repetitivetasks by leveraging prebuilt agents for Sales, IT, and Marketing, anddeploy their own custom AI agents and workflows — with no coding required.
• Connect additional enterprise data: New third-party integrations for personalworkflows and agent builder, along with 10 new secure connectors forintelligent retrieval, enable users to synthesize enterprise data acrossapplications to derive actionable insights from multiple data sources,integrating with third-party platforms such as Salesforce, ServiceNow,Box, Google Drive, and OneDrive.
• Personalization and memory: AI Companion learns from user context, such astheir role, preferences, and focus areas, to deliver tailored insights andrecommendations.

Teams will be able to easily convert meeting conversations and insights into structured documents, data analysis, and presentation content with the expansion of new AI canvases, Zoom AI Docs, AI Sheets, and AI Slides, which will work seamlessly within Zoom Meetings for real-time co-creation without switching tools.

Zoom also announced Zoom AI Services, a new suite of enterprise‑grade AI APIs for speech, language, reasoning, and more. These services enable developers to leverage the same transcription, translation, summarization, deep reasoning, and image‑processing technologies that power Zoom’s own products.

Zoom Workplace: Simplify and unify the workday

The next generation of Zoom Workplace, an all-in-one work platform, introduces agentic AI and a simplified interface. New features and UX updates include:

• UX simplification: A cleaner, more consistent interface acrossdesktop, mobile, and web, reducing friction and cognitive load. AICompanion will have its own tab, providing a central, conversational worksurface for real-time queries, writing, and workflow automation.
• Zoomie group assistant: A new team facilitator that works acrossZoom Rooms, Meetings, and Chat, designed to drive better meeting outcomesby keeping teams aligned, on track, and focused on core objectives.
• AI-first Chat: Custom agents available for use in Chat, topic-basedsummaries, and “For You” prioritization to surface what matters most.
• Live voice translator: Break down language barriers with real-time audiotranslation for Zoom Meetings, so participants can speak in their nativelanguage while others hear the translation in their preferredlanguage. (Available at launch in five languages, with more comingsoon.)
• Deepfake risk detection: A new advanced meeting security technologyintelligently detects synthetic audio or video in meetings and providesreal-time alerts.

Zoom Phone: Transform conversations into action

To enhance its offering for Zoom Phone, which supports more than 10 million seats globally, Zoom announced new capabilities that prioritize a mobile-first experience and use AI to deliver better customer engagements and automate post-call follow-ups:

• Agentic workflows: Automatically execute tasks such as draftingemails or sending out summaries.
• SMS for Zoom Virtual Agent AI Receptionist (formerly AI Concierge): New SMScapabilities will enable the 24/7 virtual receptionist to handle customerengagements via text, answer questions, collect information, supportscheduling flows, and escalate to a human when needed.
• Zoom Phone Mobile: A new, intuitive mobile experience lets usersmake business calls from their native dialer while retaining AI callingcapabilities wherever work happens.
• Customer Engagement Pack (formerly Power Pack): Expandedanalytics and AI-driven insights to help customer‑facing teams stayresponsive by prioritizing high‑value calls, enhancing queue visibility,and tracking performance across calls and SMS.

As a result, Zoom Phone now delivers intelligent call summaries, automated follow-ups, and real-time insights across devices.

Zoom CX and Revenue Workflows: AI-Powered Contact Center and Sales Automation

Zoom CX and Zoom Revenue Accelerator (ZRA) will soon introduce expanded agentic automation for contact center and revenue workflows, including Zoom Virtual Agent 3.0, to improve resolution speed and customer outcomes.

• AI Expert Assist 3.0: A real-time, agentic AI layer for the contactcenter that acts as an active collaborator, empowering agents andsupervisors with contextual guidance, intelligent orchestration, andautomated task execution for faster resolutions and measurable operationalefficiency.
• CX Insights: Helps business and CX leaders ask questions about customerexperience, workforce, and automation performance in natural language andreceive clear, reasoned insights by analyzing interaction transcripts,operational signals, and CX metrics across a shared context.
• Customer Workflow Orchestration: Enables organizations to design and automatecustomer journeys across systems, channels, and teams usingnatural-language workflow creation triggered by contact center events orsignals from enterprise systems, such as CRM or ERP.
• Advanced Quality Management for Zoom VirtualAgent: Provides CX leaders withdeeper visibility into automated interactions, performance trends, andresolution outcomes across their entire workforce, both human and virtualagents.
• Zoom Revenue Accelerator enhancements: New AI Sales Assist deliversreal-time coaching during sales conversations by surfacing prompts,competitive insights, and next best actions directly within the callflow. Ask ZRA introduces conversational intelligence forrevenue leaders, enabling natural language analysis across calls anddeals.

Zoom Customer Experience continues to see accelerating, high-double-digit growth, with paid AI included in each of Zoom’s top ten CX deals this past quarter and growing competitive displacement momentum.

To learn more about Zoom’s announcements at Enterprise Connect, including availability of the new features, visit the Zoom newsroom and stop by Zoom’s booth (#508) for demos of these innovations.

About Zoom

Zoom (NASDAQ:ZM) is a system of action for modern work, turning live collaboration into completed results. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, phone, contact center, and more — all with the built-in assistance of Zoom AI Companion. Founded in 2011, Zoom is headquartered in San Jose, CA. For more information, visit zoom.com.

Zoom Public Relations
Lacretia Nichols
[email protected]

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